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| ORDERING OPTIONS |
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* Orders may be placed via Fax to our office at 905-943-9197 Mon -
Fri, 9:00AM - 5:00PM Eastern Time (GMT-05:00).
* Orders may be placed by phone to our office at 905-943-9572 Mon -
Fri, 9:00AM - 5:00PM Eastern Time (GMT-05:00).
* Email to info@drrobot.com with your ordering list and our sales
representive will contact you shortly.
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PAYMENT
 
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U.S.: US Postal Service International Money Order in U.S. funds,
Wire Transfer, and Purchase Orders. (Educational institutions,
government, military, and customers with established credit accounts
only)
Canada: Money Order, Personal/Company Cheque (requiring 2 weeks
for processing), and Purchase Orders (Educational institutions,
government, military, and customers with established credit accounts
only)
International: Cashiers Cheque drawn on a Canadian Bank, and Wire
Transfer
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SHIPPING
   
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All orders are shipped
by either TNT, UPS, FedEx or Canada Post from our office. Customers are free
to select their preferred method of delivery.
| Shipping within
Canada |
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* "Express"
service takes 1-2 business days. Express orders placed on Friday are
delivered on the following business day. |
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* "Standard" service can
take approximately 2-5 business days to be delivered. |
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| Shipping to the
United States |
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* "Express"
service takes 3-5 business days. Express orders placed on Friday are
delivered on the following business day. |
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* "Standard" service can
take approximately 5-10 business days to be delivered. |
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| Shipping outside
Canada and the United States |
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* "Express"
service can take from 3-7 business days depending
on the country. |
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* "Standard" service can
take approximately 2-3 weeks to be delivered. |
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| * Due
to variability in shipping cost with final parcel size, number and
destination, shipping quotes are provided with orders are placed
online.. |
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| TAXES &
DUTIES |
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All orders shipped within Canada will
have the following taxes applied
Alberta - 5% |
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British Columbia - 13% |
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Manitoba - 5% |
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New Brunswick - 13% |
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Newfoundland - 13% |
Northwest Territories - 5% |
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Nova Scotia - 15% |
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Nunavut - 5% |
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Ontario - 13% |
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Prince Edward Island - 5% |
Quebec - 5% |
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Saskatchewan - 5% |
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Yukon Territory - 5% |
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Local country taxes and duties may also apply, but they are not charged
or collected by us.
U.S. and international orders are not taxed. Buyers are responsible for
any additional local taxes,
tariffs, fees, and duties, if applicable. As every country has its own policies,
we are not able to provide quotes or
estimates of these amounts and we recommend contacting your local customs agency
to learn if these might apply to you. In some countries, import taxes
can be high, unfortunately. After your order has been shipped, refusal to pay
assessed
duties / taxes, or refusing delivery of your shipment will not result in its
return to us and may prompt its confiscation by customs authorities. In
either case, Dr Robot does not provide a refund or other compensation.
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| EDUCATIONAL
& GROUP DISCOUNTS |
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 Our company offers
special discounts to academic institutes and high-volume orders. Please
contact info@drrobot.com for
further information.
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| RETURNS
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 We accept returns on the
following conditions:
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The item(s) must
have been purchased from Dr Robot Inc. within the last 30 days. |
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All goods must be
in new and unused condition and be in its original packaging
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Shipping charges
are not refundable. Customer is also responsible for shipping
charges and risk of loss and damage on all return shipments. |
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You will be
refunded using the same means as were used to make the original
payment (i.e. Cheque, VISA etc.). Money Orders will be refunded by
cheque. |
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A restocking fee
of 20% will be applied to returned merchandise. |
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